Introduction to E-Mail

Your Kone Marketing e-mail service is always ready to accept messages using an email client such as Microsoft Outlook or Apple Mail.

POP and IMAP are the two most common email protocols on the internet. They both allow an email client to communicate with your services, but they do so in very different ways.

How POP works

POP (Post Office Protocol) is the older of the two methods for mail retrieval. In the most basic sense, POP simply grabs emails from your server and downloads them to your email client.

When using POP, emails are deleted from the server and will not be available if you attempt to access your mail from another email client or webmail. Some email clients offer a feature to leave a copy on the server. We have seen many email issues from this feature being used improperly. For these reasons, we suggest using IMAP whenever possible.

Also, on any Kone Marketing service, junk mail may be routed into a Spam Folder which is accessible only to IMAP connections. Simply put: If you’re using POP, you may not be aware that there are potentially thousands of messages being put into an unchecked spam folder. If you decide to use POP, you can still view these messages using the webmail client for your service. Please see this article for more information on webmail: Using Webmail.

How IMAP works

IMAP is the preferred method of connecting to your email server. It simply displays the contents of your mailbox as they appear on your server. Also, by default, spam folders are configured to be IMAP-Only, meaning you will need to use an IMAP connection in order to view and delete messages. Once again, we recommend using an IMAP connection to both keep an eye on your Spam folder, and to make sure you don’t download email from your server that you would like to read elsewhere.

Email Security

Many customers travel and want to securely check their email from various locations such as a wireless hotspot. For these customers, we offer the ability to use a SSL (Secure Sockets Layer) connection. This will allow any email client to connect to your Kone Marketing service over an encrypted connection. We encourage all of our customers to use a secure connection when possible.

External Resources

Wikipedia: IMAP (Internet Message Access Protocol)
Wikipedia: POP (Post Office Protocol)
Wikipedia: SSL (Secure Sockets Layer)


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